Reactivation of the SDL1014 Socketerror 2-77 Thread poster: Armando Tavano
| Armando Tavano Dominican Republic Local time: 01:33 English to Italian
Hi, after changing computer I tried to reactivate the returned lincense, but it was not possible. It appears the error "Socketerror 2-77" in every computer I try to activate the license. It doesn't depende on windows. The offline activation is also not possible, because I don't have the required ID. I saw that this problem is common, but I haven't seen yet any solution. Could I get support here? Best regards | | | Natalie Poland Local time: 07:33 Member (2002) English to Russian + ... Moderator of this forum SITE LOCALIZER Could you please explain... | Jun 24, 2021 |
Armando Tavano wrote: The offline activation is also not possible, because I don't have the required ID. what do you mean by saying that you "don't have the required ID"? | | | Armando Tavano Dominican Republic Local time: 01:33 English to Italian TOPIC STARTER
I just returned the license and I got the disponibility of one license. I don't know what they mean when they ask for an ID. Where can I find this ID?
[Edited at 2021-06-24 16:54 GMT]
[Edited at 2021-06-29 01:01 GMT] | | | Natalie Poland Local time: 07:33 Member (2002) English to Russian + ... Moderator of this forum SITE LOCALIZER
Armando, have you checked your SDL account at oos.sdl.com? What do you see there? | |
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Stepan Konev Russian Federation Local time: 08:33 English to Russian
Don’t waste your time, just contact their support. There are similar cases reported on their site where they suggested to log a ticket. It was 5 months ago, which means they, most probably, can help you too even with this deprecated version. If you want to read that discussion, just google for Trados socket error 2-77. | | | Armando Tavano Dominican Republic Local time: 01:33 English to Italian TOPIC STARTER SDL2014Socketerror 2-77 | Jun 25, 2021 |
Many thanks for the help, I got the installation certificate in the offline installation form by oos.sdl.com. I placed the license number at the top of the form "installation offline" that appears when trying to activate the returned license, and I pressed on the field bellow to the right on "copy" and got the installation ID. Then I went back to oos.sdl.com, I pressed to the right "offline intallation", and on the same empty form I filled the field with the license number at the top and the in... See more Many thanks for the help, I got the installation certificate in the offline installation form by oos.sdl.com. I placed the license number at the top of the form "installation offline" that appears when trying to activate the returned license, and I pressed on the field bellow to the right on "copy" and got the installation ID. Then I went back to oos.sdl.com, I pressed to the right "offline intallation", and on the same empty form I filled the field with the license number at the top and the installation ID bellow and so the installation certificate was generated and the license was enabled.
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