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Trados refund
Thread poster: Elcin Demirci (X)
Elcin Demirci (X)
Elcin Demirci (X)
Türkiye
Local time: 10:02
English to Turkish
+ ...
Dec 25, 2022

I bought Trados Freelance 2022 on December 21st, 2022 and decided not to use it. Activation key is not in use. I chatted with Trados operators and sent e-mail to [email protected] for a refund, my email has not been replied. Trados operators said that the refund will be made in 5 days on 21st December and when I asked one of the operators why finance department is not writing back about the refund, she said that they are in their ... See more
I bought Trados Freelance 2022 on December 21st, 2022 and decided not to use it. Activation key is not in use. I chatted with Trados operators and sent e-mail to [email protected] for a refund, my email has not been replied. Trados operators said that the refund will be made in 5 days on 21st December and when I asked one of the operators why finance department is not writing back about the refund, she said that they are in their time interval. Then I emailed Sales Director Vicenta Ten Soriano and she also said that refund will be made in 5 days on 23rd December. I still have no refund. It is Christmas time in U.K. 26th and 27th December are banking holidays. So I am writing here in case the refund is not done in the upcoming week, too. 489 euros is a very high price in Turkey because 1 euro is nearly 20 Turkish lira. I will be in a very dire situation if it is not paid back. ▲ Collapse
 
Kevin Fulton
Kevin Fulton  Identity Verified
United States
Local time: 03:02
German to English
Don't expect anything before January Dec 25, 2022

In much of Europe and the US, companies are short-staffed the end of December due to the holidays. Customer service activities are particularly curtailed.

Dan Lucas
 
Elcin Demirci (X)
Elcin Demirci (X)
Türkiye
Local time: 10:02
English to Turkish
+ ...
TOPIC STARTER
Thank you for your reply Dec 25, 2022

Thank you for your reply. I hope they will make the refund in January. I read here a translator asked for help because she did not get a refund for 3 weeks: https://por.proz.com/forum/trados_support/84149-group_buying_still_has_not_refunded_overcharge.html#672371
I hope I will get the refund eventually. I don't know whom to a... See more
Thank you for your reply. I hope they will make the refund in January. I read here a translator asked for help because she did not get a refund for 3 weeks: https://por.proz.com/forum/trados_support/84149-group_buying_still_has_not_refunded_overcharge.html#672371
I hope I will get the refund eventually. I don't know whom to apply and ask for help, if it is not paid, because it is an international shopping process. ▲ Collapse
 
Samuel Murray
Samuel Murray  Identity Verified
Netherlands
Local time: 09:02
Member (2006)
English to Afrikaans
+ ...
So... Dec 25, 2022

Elcin Demirci wrote:
1. I bought Trados Freelance 2022 on December 21st, 2022 and decided not to use it.
2. I chatted with Trados operators and sent e-mail to [email protected] for a refund...
3. Trados operators said [on 21 December] that the refund will be made in 5 days.

4. I asked one of the operators why finance department is not writing back about the refund, she said that they are in their time interval.

5. I emailed Sales Director Vicenta Ten Soriano and [on 23 December] she also said that refund will be made in 5 days.


So, if these "5 days" is business days only, the potential time line is:

21 Dec - Bought and then cancelled
22 Dec - day 1
23 Dec - day 2
24 Dec Saturday
25 Dec Sunday
26 Dec Holiday
27 Dec Holiday
28 Dec - day 3 / day 1
29 Dec - day 4 / day 2
30 Dec - day 5 / day 3
31 Dec Saturday
1 Jan Sunday
2 Jan - day 4
3 Jan - day 5
4 Jan

So in the worst case, you can expect your payment on either 2 January or 4 January.

Dan Lucas
 
Elcin Demirci (X)
Elcin Demirci (X)
Türkiye
Local time: 10:02
English to Turkish
+ ...
TOPIC STARTER
Thank you for clarification Dec 25, 2022

Thank you for clarification Mr. Murray. I will check my bank account in early January then. By the way, Merry Christmas to all, who have spared time to answer my post.

[Değişiklik saati 2022-12-25 18:57 GMT]
 


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