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Studio 2021 wouldn't deactivate - [197] error - after their suggested fix, now no license available!
Thread poster: Tomasz Poplawski
Tomasz Poplawski
Tomasz Poplawski  Identity Verified
Local time: 06:09
Member (2007)
English to Polish
+ ...
Jan 16, 2023

Self-service license reset doesn't work - supposedly I've already used it 3 times within the last 12 months (really??!!)
I tried to deactivate off-line, and get a message error too.

According to the published solution, I should delete the license file, and use an additional license key to re-activate.
I did just that, using the extra activation. It did work in a sense that I was able to deactivate - but now my account says ZERO LICENCES available, so the referenced arti... See more
Self-service license reset doesn't work - supposedly I've already used it 3 times within the last 12 months (really??!!)
I tried to deactivate off-line, and get a message error too.

According to the published solution, I should delete the license file, and use an additional license key to re-activate.
I did just that, using the extra activation. It did work in a sense that I was able to deactivate - but now my account says ZERO LICENCES available, so the referenced article (https://gateway.sdl.com/apex/communityknowledge?articleName=000003092) provides an anti-solution, basically a big fat lie.

If somebody from their team monitors this forum, could you please offer a real solution to this problem that should never occur in the first place.
At this point, it is about restoring the extra activation.

[Edited at 2023-01-16 22:10 GMT] ▲ Collapse
 
Tomasz Poplawski
Tomasz Poplawski  Identity Verified
Local time: 06:09
Member (2007)
English to Polish
+ ...
TOPIC STARTER
Reporting the case worked Jan 18, 2023

They have a Customer Service unit now, run from Romania, and it did respond and solved the issue within 15 minutes of reporting it through their channel
 


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Studio 2021 wouldn't deactivate - [197] error - after their suggested fix, now no license available!







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