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Trados Studio 2022 crashes at startup
Thread poster: Chao Wan (X)
Chao Wan (X)
Chao Wan (X)  Identity Verified
China
Local time: 18:31
English to Chinese
+ ...
Jan 31, 2023

After click the icon, the welcome view (the small window with Trados logo) flashes and displays briefly. then disappears.

However, the Task Manager shows SDLTradosStudio.exe is running as a process.

The related log file only has one line: "INFO [2023-01-31 14:58:58,190] TradosStudio.PushNotificationProvider.SignalRClient - Initializing client"

This happened after I installed Glossary Converter and mistakenly installed Connecting Trados (which was uninstalle... See more
After click the icon, the welcome view (the small window with Trados logo) flashes and displays briefly. then disappears.

However, the Task Manager shows SDLTradosStudio.exe is running as a process.

The related log file only has one line: "INFO [2023-01-31 14:58:58,190] TradosStudio.PushNotificationProvider.SignalRClient - Initializing client"

This happened after I installed Glossary Converter and mistakenly installed Connecting Trados (which was uninstalled a few minutes later). I do not know this is related.
Trados Studio worked properly the other day.

I checked Windows Defender logs, and believe it's blocked by security software.

What should I do?



Version Info:

Trados Studio 2022
Version: 17.0.11594
Installed plugins: DeepL, Web Lookup, Glossary Converter, Connecting Trados (uninstalled after a short while)

OS:

Edition Windows 10 Enterprise
Version 21H2
Installed on ‎05/‎12/‎2022
OS build 19044.2486
Experience Windows Feature Experience Pack 120.2212.4190.0 ▲ Collapse
 
Xanthippe
Xanthippe
France
Local time: 12:31
Member (2008)
Italian to French
+ ...
SITE LOCALIZER
RWS community Jan 31, 2023

Hello,
in your case I'll go asking in the RWS Community at https://community.rws.com/
 
Wolfgang Schoene
Wolfgang Schoene  Identity Verified
France
Local time: 12:31
Member (2007)
English to German
+ ...
My advice Feb 1, 2023

Chao Wan wrote:

After click the icon, the welcome view (the small window with Trados logo) flashes and displays briefly. then disappears.

However, the Task Manager shows SDLTradosStudio.exe is running as a process.

The related log file only has one line: "INFO [2023-01-31 14:58:58,190] TradosStudio.PushNotificationProvider.SignalRClient - Initializing client"

This happened after I installed Glossary Converter and mistakenly installed Connecting Trados (which was uninstalled a few minutes later). I do not know this is related.
Trados Studio worked properly the other day.

I checked Windows Defender logs, and believe it's blocked by security software.

What should I do?



Version Info:

Trados Studio 2022
Version: 17.0.11594
Installed plugins: DeepL, Web Lookup, Glossary Converter, Connecting Trados (uninstalled after a short while)

OS:

Edition Windows 10 Enterprise
Version 21H2
Installed on ‎05/‎12/‎2022
OS build 19044.2486
Experience Windows Feature Experience Pack 120.2212.4190.0


Uninstall Studio completely (and I mean completely) and reinstall.
 


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Trados Studio 2022 crashes at startup







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