Poll: In general, how would you rate your clients' payment terms and practices?
Gijos autorius: ProZ.com Staff

ProZ.com Staff
SVETAINĖS PERSONALAS
Aug 30, 2020

This forum topic is for the discussion of the poll question "In general, how would you rate your clients' payment terms and practices?".

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Gitte Hovedskov (X)
Danija
Local time: 23:53
iš anglų į danų
+ ...
Terms agreed Aug 30, 2020

What an odd question.
Terms are agreed between two equal parties, not imposed by one on the other.


Aline Amorim
Edward Potter
Philip Lees
Tom in London
 

neilmac  Identity Verified
Ispanija
Local time: 23:53
iš ispanų į anglų
+ ...
Other Aug 30, 2020

It varies. My main direct client usually pays promptly at the end of each month. My other direct clients are smaller businesses or educational institutions like universities and tend to pay later, or "when they can". Over the years, I've learned to be patient and suck it up.

I am also occasionally offered work by an agency I did some translations for many years ago, which has (or used to have) a bad Blue Boad rating, mainly for its 90 day payment terms and even later payments, which
... See more
It varies. My main direct client usually pays promptly at the end of each month. My other direct clients are smaller businesses or educational institutions like universities and tend to pay later, or "when they can". Over the years, I've learned to be patient and suck it up.

I am also occasionally offered work by an agency I did some translations for many years ago, which has (or used to have) a bad Blue Boad rating, mainly for its 90 day payment terms and even later payments, which I usually don't mind, but the last couple of times I've been too busy to take anything on for them. I only really work for one other agency, in Barcelona, and they pay promptly roughly a month after receiving the invoice.
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Teresa Borges
Portugalija
Local time: 22:53
Narys (2007)
iš anglų į portugalų
+ ...
Other (between excellent and good) Aug 30, 2020

Some very dear long-standing customers (4) pay the day after receiving my invoice, most pay at 30 days and one agency pays at 60 days (like clockwork for 10 years). The last reminder I had to send was a few years back.

Muriel Vasconcellos
 

Christine Andersen  Identity Verified
Danija
Local time: 23:53
Narys (2003)
iš danų į anglų
+ ...
Good Aug 30, 2020

I assume average is tolerable, and if clients drop below that, I simply would not work for them.

It surprises me sometimes, how much hassle people will accept to get paid. You have a contract, you deliver your side of the bargain, and you expect the client to deliver theirs - how difficult can it be?

Clients are human, and the best clients, because they are often small agencies with a lot going on at the end of the month, may slip up once or twice. I have no problem wit
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I assume average is tolerable, and if clients drop below that, I simply would not work for them.

It surprises me sometimes, how much hassle people will accept to get paid. You have a contract, you deliver your side of the bargain, and you expect the client to deliver theirs - how difficult can it be?

Clients are human, and the best clients, because they are often small agencies with a lot going on at the end of the month, may slip up once or twice. I have no problem with that.

Regular delays or 'slips' and frequent 'forgetting to pay' or trouble with banks, staff holidays or other poor excuses are deal breakers. Everyone should simply drop clients like that, and average standards would then go up!
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Liena Vijupe
Michele Fauble
Becca Resnik
Kaisa I
Philip Lees
James Armel Smith
Teresa Borges
 

Muhammad Irshad
Italija
Local time: 23:53
Narys (2016)
iš anglų į urdu
+ ...
Average Aug 30, 2020

Most of these translation agencies have 90, 60 and 45 days of payment condition and after all you must ask them for the payment. I like to work with agencies who have the automatic system of one click to create your invoice and then the payment is automatically transfer at the end of each month.

 

Aline Amorim  Identity Verified
Brazilija
Local time: 20:53
Narys (2019)
iš anglų į portugalų
+ ...
Good Aug 30, 2020

Because procedures have been established and adopted between two equal parties.

 

Maxi Schwarz  Identity Verified
Local time: 16:53
iš vokiečių į anglų
+ ...
*Clients'* payment terms? Aug 30, 2020

Why would payment terms belong to clients? Where else would we see this in transactions? Well, employment, perhaps, but we're talking about customers.

 

Mario Freitas  Identity Verified
Brazilija
Local time: 20:53
Narys (2014)
iš anglų į portugalų
+ ...
Other (10 different practices at different levels) Aug 30, 2020

In general, they are OK, because most of them pay within 30 days as of the delivery.
But I have too many clients with too many different terms and conditions for payment, and some of them (thankfully only a few) are a bit worse than expected or below the standard we are used to. For example, clients in Spain want to pay you in 60 to 90 days, some clients in Brazil require an official invoice that take about 15% off your money, and some clients only pay throught PayPal, which takes away 12%
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In general, they are OK, because most of them pay within 30 days as of the delivery.
But I have too many clients with too many different terms and conditions for payment, and some of them (thankfully only a few) are a bit worse than expected or below the standard we are used to. For example, clients in Spain want to pay you in 60 to 90 days, some clients in Brazil require an official invoice that take about 15% off your money, and some clients only pay throught PayPal, which takes away 12% of your money in Brazil. So replying with a single answer to all "clients" is unfeasible.

[Edited at 2020-08-30 16:38 GMT]
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Yetta Jensen Bogarde  Identity Verified
Danija
Local time: 23:53
Narys (2012)
iš anglų į danų
+ ...
Poor Aug 30, 2020

Because only my best client pays within 10 days, which I think they all should.

[Edited at 2020-08-30 18:38 GMT]


 

Barbara Cochran, MFA  Identity Verified
Jungtinės Amerikos Valstijos
Local time: 17:53
iš ispanų į anglų
+ ...
Excellent Aug 31, 2020

Because my literary clients pay me a sizeable percentage of the total price up front, and the rest, usually within a couple days of the submission of the final product. The only agencies that I will work for, although they don't pay anything up front, always seem to pay within a few days, too. And in one case, one of them paid me within 2 hours of submission.

 

Felipe Tomasi  Identity Verified
Brazilija
Narys
iš anglų į portugalų
+ ...
Varies from country to country Aug 31, 2020

For example, in Brazil you have some agencies that agree to pay at the beginning of the next month; other agencies require the translator to issue an invoice and only after that you can expect your money to be credited to your account. In some countries payment is due 90 days after invoice is received by the agency. Regarding direct clients, one may ask for early payment if it is the first time with determined client. So there is no simple answer, as clients, agencies and conditions are differen... See more
For example, in Brazil you have some agencies that agree to pay at the beginning of the next month; other agencies require the translator to issue an invoice and only after that you can expect your money to be credited to your account. In some countries payment is due 90 days after invoice is received by the agency. Regarding direct clients, one may ask for early payment if it is the first time with determined client. So there is no simple answer, as clients, agencies and conditions are different.Collapse


 

Luiz Barucke  Identity Verified
Brazilija
Local time: 20:53
Narys (2013)
iš ispanų į portugalų
+ ...
+- 30 days Aug 31, 2020

I generally receive my payments about 30-40 days after delivering/invoicing a job, which is fine. It might be a problem at the very beginning, but after some years working regularly, I'm always receiving payments for jobs done a month ago, so everything flows well.

Liena Vijupe
 

Chris S  Identity Verified
Jungtinė Karalystė
iš švedų į anglų
+ ...
Excellent Aug 31, 2020

They all pay when they’re supposed to. I wouldn’t work for them otherwise.

Teresa Borges
 


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