Lilt - impossible to contact and terrible CAT tool
Thread poster: Michael Beijer
Michael Beijer
Michael Beijer  Identity Verified
United Kingdom
Local time: 07:14
Member (2009)
Dutch to English
+ ...
Mar 29

Hi everyone,

I had the misfortune of doing a job recently in Lilt's online CAT tool. My god, what a mess.

• The QA at the end was pure hell.
• The editor UI is total crap
• Their MT was possibly the worst quality MT I have ever seen.
• And I have been trying to contact someone from the company since yesterday, but no one answers any of my emails.

Pretty terrible for a company with such snazzy marketing and website.


Tretyak
 
Michael Beijer
Michael Beijer  Identity Verified
United Kingdom
Local time: 07:14
Member (2009)
Dutch to English
+ ...
TOPIC STARTER
radio silence Mar 29

I've tried [email protected] + [email protected]. Zero response now since yesterday.

65493168-2b56-42c7-a378-eb28e7cdaa04


 
Michael Beijer
Michael Beijer  Identity Verified
United Kingdom
Local time: 07:14
Member (2009)
Dutch to English
+ ...
TOPIC STARTER
radiostilte Mar 29

radio-silence

Let's envision a bustling, multi-layered scene in a grand, exaggerated museum dedicated to the history of communication. This museum is filled with anachronistic and futuristic exhibits, each illustrating different eras and methods of communication, from ancient hieroglyphs to futuristic telepathy helmets. The central exhibit is a giant, ornate radio set, towering over everything else, with intricate designs and dials that look like they require an expert to operate. Around the radio, a diverse crowd of cartoon characters from different time periods and cultures, including a bewildered time traveler, an amused scientist with a jetpack, and a perplexed alien visitor, are all trying to make sense of this contraption. In one corner, a group of inventors from various eras are animatedly discussing (through speech bubbles in their respective languages and symbols) how to break the radio silence, with blueprints and gadgets strewn around. In another corner, a team of medieval minstrels is ready to play their instruments, looking at the radio expectantly. Hanging above all this chaos, in a dramatic and flamboyant font, are the words "RADIO SILENCE," glowing as if they were part of a neon sign. This scene combines historical and fantastical elements to humorously exaggerate the confusion and complexity around the concept of radio silence.

(src: https://chat.openai.com/ )


 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 09:14
English to Russian
Lilt support site Mar 29

Try this:
https://support.lilt.com/kb/contacting-support-submitting-feature-requests
or this: https://lilt.atlassian.net/servicedesk/

[Edited at 2024-03-29 15:35 GMT]


Michael Beijer
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 09:14
English to Russian
Support email Mar 29

Michael Beijer wrote:

I've tried [email protected] + [email protected]. Zero response now
Also try [email protected]
and
[email protected]

[Edited at 2024-03-29 15:34 GMT]


Michael Beijer
 
Michael Beijer
Michael Beijer  Identity Verified
United Kingdom
Local time: 07:14
Member (2009)
Dutch to English
+ ...
TOPIC STARTER
Thanks! Mar 29

Stepan Konev wrote:

Michael Beijer wrote:

I've tried [email protected] + [email protected]. Zero response now
Also try [email protected]
and
[email protected]

[Edited at 2024-03-29 15:34 GMT]


I'll try these as well. Very odd, still no answer at all.


 
Michael Beijer
Michael Beijer  Identity Verified
United Kingdom
Local time: 07:14
Member (2009)
Dutch to English
+ ...
TOPIC STARTER
still nothing (35 hours later) Mar 29

I emailed [email protected], and was told:

Hello! The support@ address is not monitored.

Our support team will be happy to assist you directly through our help portal here: https://lilt.atlassian.net/servicedesk/customer/portal/3

Thank you!


I then submitted a support request @ https://lilt.atlassian.net/servicedesk/customer/portal/3
and received this email in response (6 hours ago):

Lilt-support

So, it is now 22:30 on Friday, and I have been trying in vain to contact someone at Lilt since yesterday (Thurs.) midday. I got one automated email from them asking me if I wanted the job, I clicked Accept, did the job, and still have not heard from a single human being at their end. "Human-in-the-loop", my ass.

~

[email protected] (no response)
[email protected] (no response)
[email protected] (no response)

[Edited at 2024-03-29 22:44 GMT]


 
Michael Beijer
Michael Beijer  Identity Verified
United Kingdom
Local time: 07:14
Member (2009)
Dutch to English
+ ...
TOPIC STARTER
4 days later, still haven't heard from a single human Mar 31

I have been trying to contact someone at Lilt since Thursday. It's now Sunday and I still haven't heard from a single human.

 
Christopher Schröder
Christopher Schröder
United Kingdom
Member (2011)
Swedish to English
+ ...
Equity Mar 31

How come we’re allowed to slag off CAT providers on here but not translation agencies?

 
Michael Beijer
Michael Beijer  Identity Verified
United Kingdom
Local time: 07:14
Member (2009)
Dutch to English
+ ...
TOPIC STARTER
ha ha Mar 31

Christopher Schröder wrote:

How come we’re allowed to slag off CAT providers on here but not translation agencies?


You're probably right. This thread will most likely be deleted soon. Or perhaps not. Perhaps I have found a loophole, since Lilt is a CAT tool provider and translation agency...


 


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Lilt - impossible to contact and terrible CAT tool







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